Your Guests Have Questions. Give Them a Number to Text.
TextConcierge lets guests request help, ask questions, order services, and contact staff simply by sending a text.
TextConcierge
Text Message · SMS
Your guests shouldn't have to hunt for help.
A guest needs something. So they start searching — and then they wait. Meanwhile your staff answer the same questions over and over.
The questions your staff hear all day
Put one simple instruction everywhere:
TEXT US
How it works
Live in a day. Simple by design.
Put your number where guests can see it.
Check-in materials, room cards, campsite signs, QR codes, welcome emails, property maps, boat slips, rental equipment, and your website.
Guests text.
They can ask questions, make requests, report problems, or order services — using the app they already have open all day.
TextConcierge responds or alerts your staff.
Simple requests can be handled automatically. Anything that needs a person is routed to the right staff member.
Use cases
One idea. Dozens of uses.
If your guests are physically at your property, they can text for what they need. These are examples — not limitations.
Campground
Firewood, WiFi, directions, maintenance, late checkout, reservations.
Hotel
Towels, room service, housekeeping, maintenance, late checkout.
Vacation Rental
Check-in help, WiFi, hot tub instructions, maintenance, local recommendations.
Marina
Fuel, pump-out, dock assistance, ice, maintenance.
Golf Course
Cart requests, food, tee times, directions, assistance.
Ski Resort
Shuttle, equipment, lodging requests, directions, guest assistance.
Self-Storage
Gate access, lock problems, unit questions, facility assistance.
Event Venue
Guest assistance, facilities, equipment problems, vendor coordination.
Imagine your property had a front desk everywhere.
Instead of making guests find your staff, let your staff come to the guest.
Examples
See what guests can do by text.
Real requests, handled in seconds — from firewood to shore power.
Revenue
Turn guest requests into revenue.
TextConcierge isn't only for answering questions. Guests can also request the things that grow your bottom line — right from the same text thread.
NEW REQUEST
Just now · Maintenance
Cabin 14
“The furnace isn't working.”
For your team
More than a chatbot. It's your whole team, in the loop.
When something needs a person, the right staff member gets it instantly — with the context they need to act.
- See incoming requests
- Assign requests
- Reply by text
- Escalate issues
- Mark requests complete
- Keep conversation history
Answer the easy questions automatically.
Automation when it helps. Humans when they're needed. You decide where the line is.
Handled automatically
- What time is checkout?
- What's the WiFi password?
- Where is the pool?
- Where is the laundry?
- What's the quiet time?
- Where do I park?
- What time does breakfast start?
Routed to your staff
- Connect me to someone.
- The furnace isn't working.
- I need medical help.
- There's an emergency.
Don't make your guests download another app.
Your guests already know how to text. Meet them where they already are.
Traditional guest app
- Download
- Create account
- Verify email
- Remember password
- Find the right property
- Learn the interface
TextConcierge
- See number
- Send text
- Get help
That's it.
NEED ANYTHING?
TEXT US
Scan or text — no app needed
Signage
A simple sign is all it takes.
Print a QR code and a short instruction, and place it wherever your guests are. They scan it or save the number — and help is one text away.
Industries
Where would you use it?
If your guests show up in person, TextConcierge fits. Don't see yours? We'd love to hear about it.
Help us build the guest experience your customers actually want.
We're working with a small group of property owners and operators to build TextConcierge around real-world guest interactions. Join early and shape the product.
- Hands-on setup
- Custom guest workflows
- Help creating your first automated responses
- Founder-level support
- Early pricing
Two easy ways to start: Become a Founding Customer or just Tell Us About Your Property — the form works for both.